Commendation or Complaint

The West Lake Hills Police Department is dedicated to providing the best possible service to the residents and visitors of West Lake Hills. If an officer has provided you with exemplary service, please take a few moments to fill out the commendation form here:

Commend an Officer (PDF)

While we do our best to provide you with great service, you may have occasion to lodge a complaint in reference to a member of the West Lake Hills Police Department. If this is the case, you can file a complaint using the form:

File a Complaint (PDF)

In order to be responsive, we are providing the following guidelines on how complaints need to be filed, how they are investigated, and their results: 

Complaint Brochure (PDF)