Services & Info

Close Patrol

Residents who will be away from their home for an extended period may request the police department conduct a close patrol of their residence. As time and manpower allows, an officer will check the residence for any unusual or suspicious activity. If something is found to be out of place or suspicious, the police department will attempt to contact the homeowner to report their findings. 

Public Information Request

The Texas Public Information Act gives you the right to access government records. All government information is presumed to be available to the public, with certain exceptions. To submit an open records request, please click here.

Compliment / Complaint

The West Lake Hills Police Department is dedicated to excellence and providing the best possible service to all residents and visitors of West Lake Hills. Please take a moment to let us know how we are doing.

Alarm Permits

The City of West Lake Hills does NOT require an alarm permit.  Please ensure your alarm company has the phone number provided should they need an officer dispatched to your address for an activated alarm: 512-974-0845 (opt. 3). To speak with someone regarding alarm permits for the City of Austin, contact the Austin Development Services Center at 512-974-5730 or online at