Wastewater service and repairs:

  • Contact Crossroads Utility Services 512-246-1400

Some repairs may be charged back to the customer. Please review the Grinder Pump User Guide to ensure proper maintenance.

To Activate Wasterwater Utility Account:

  • Complete the Wastewater Application & Service Agreement.
    • There is a $200 deposit for new residential accounts. Payment applied to 1st month bill.
    • There is a $100 non-refundable application fee. Payment applied to 1st month bill.
      • Submit the application by:
      • Email- ww@westlakehills.org
      • Fax- (512)-327-1862
      • Mail- City of West Lake Hills                                                                                                                                         911 Westlake Drive                                                                                                                                                West Lake Hills, TX 78746

To Cancel  Wasterwater Utility Account:

  • Contact Water District 10 to cancel regular water services at (512) 327-2230.
  • Complete Wastewater Cancellation Form and submit by email, fax, or mail.

Failure to cancel services may result in a $35 fee added to your final bill. Should you have questions regarding your bill, set up, or disconnection services please email


Recurring Payments Authorization Form

Grinder Pump User Guide

Wastewater Cancellation Form

Monthly Sewer Charges - City Ordinance Amendment 331 increasing wastewater rates

Wastewater New Service Connection FormWastewater Billing and Winter Water Averaging Fact Sheet

West Lake Hills Wastewater Collection System Map (March 2017)