The City of West Lake Hills and Water District 10 work together to provide water and wastewater services to the residents of West Lake Hills.

Please keep in mind you will be required to set up two (2) accounts. Water is set up with Water District 10. Wastewater must be set up with The City of West Lake Hills.

Activate Wastewater Utility Account:

  • Complete the Wastewater Application & Service Agreement.
    • There is a $200 deposit for new residential accounts. Payment applied to 1st month bill.
    • There is a $100 non-refundable application fee. Payment applied to 1st month bill.
    • If a resident does not have acceptable meter readings for the preceding January, February, and March, the customer's monthly wastewater bill shall be set at an annual default wastewater average which is 5,000 gallons.
      • Submit the application by:
      • Email- ww@westlakehills.org
      • Fax-     (512)-327-1862
      • Mail-   City of West Lake Hills                                                                                                                                911 Westlake Drive                                                                                                                                      West Lake Hills, TX 78746

Cancel  Wastewater Utility Account:

  • Contact Water District 10 to cancel regular water services at (512) 327-2230.
  • Complete Wastewater Cancellation Form and submit by email, fax, or mail.

Failure to cancel services may result in a $35 fee added to your final bill. Should you have questions regarding your bill, set up, or disconnection services please email

Wastewater maintenance and repairs:

  • Contact Crossroads Utility Services 512-246-1400
  • Some repairs may be charged back to the customer. Please review the Grinder Pump User Guide to ensure proper maintenance.


Recurring Payments Authorization Form

Grinder Pump User Guide

Wastewater Cancellation Form

Wastewater Billing and Winter Water Averaging Fact Sheet

Wastewater New Service Connection FormWest Lake Hills Wastewater Collection System Map (March 2017)
Capital Recovery Fees

Permit Submittal Summary Checklist

Residential Connection ManualCommercial Self-Connection Manual
2019 Estimated Connection Fees

2019-2020 WW Rates