Wastewater /Septic

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WASTEWATER UPDATES

PENALTY FEE UPDATE: As of January 1, 2020, past due balances will receive a Penalty fee in the amount of $25.00 for residential accounts, and $35.00 penalty for commercial accounts. A late fee will be applied on the 16th day from the billing due date.

WINTER WATER AVERAGING period starts 12/15/2019- 3/15/2020.

NON-RESIDENTIAL SERVICE CONTRACT FEE CHANGE: The new rates shall be set effective January 1, 2020, for NRCSA customers only. Demand charge: $18.37 Volume Charge $17.78 (per 1,000 gallons).


INSPECTION CONTACT INFORMATION

  • West Lake Hills Utility Coordinator:  512-610-6866. For general information on wastewater capacity availability, eligibility for service, service applications, connection fees, pre‐construction meeting, and final approval of the wastewater connection.
  • ATS (Licensed Plumbing and Electrical Inspections): 512‐328‐6995. ATS is required to inspect all plumbing and electrical installations. Plumbing includes all work from the residence to the grinder pump unit.
  • Crossroads Utility Services (Grinder Unit, Low Pressure Service Lines, and Connections to Main Inspections): 512‐246‐1400. Crossroads is required to inspect the installation of the grinder pump unit, low pressure service lines, and connections to existing mains.
  • Hydro Source Services (Grinder Pump Unit Supplier): 512-572-6188.  Hydro Source Services is the required supplier of the grinder pump units. They are required to certify the installation and to start‐up the grinder pump unit prior to connection to the system.
  • West Lake Hills Septic Inspector: Call 512‐610‐6836 or 512‐327‐3628 or email. Coordinate decommissioning of existing septic system with the City’s Septic Inspector. Schedule an appointment to discuss the requirements for each specific system. Abandonment shall be in accordance with current TCEQ regulations.


FORMS AND IMPORTANT INFORMATION

Recurring Payments Authorization Form

Grinder Pump User Guide

Wastewater Cancellation Form

Wastewater Billing and Winter Water Averaging Fact Sheet

Wastewater New Service Connection FormWest Lake Hills Wastewater Collection System Map
Capital Recovery Fees

Permit Submittal Summary Checklist

Residential Connection ManualCommercial Self-Connection Manual
20202020 Wastewater Connection Fees Estimate



NON-RESIDENTIAL CONTRACT AGREEMENT RATES (NRCSA)

NRCSA RATES PIC


MONTHLY RATES

2019-2020 WW Rates