Please be advised the Wasterwater Coordinator is currently working off-site. The coordinator  may be reached by email. Should you have questions regarding your bill, set up, or disconnection services please email

Crossroads Utility Services. Contact Crossroads Utility Services for wastewater service and repairs.

To initiate Wasterwater utility service:

  • Complete the Wastewater Application & Service Agreement.
  • There is a $200 deposit for new residential accounts. Payment applied to 1st month bill.
  • There is a $100 non-refundable application fee. Payment applied to 1st month bill.
  • Submit the application to City Hall:
    • Email: ww@westlakehills.org
    • Fax: 512-327-1862
    • Mail:  City of West Lake Hills                                                                                                                                          911 Westlake Drive                                                                                                                                                West Lake Hills, TX 78746